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Thread: Hardware Guide for X3
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10-11-2011, 10:39 AM #1Registered User Promoted
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10-11-2011, 01:24 PM #2
My beef with Sager was the slime way they handled the issue/resolution. At the time of the initial problem, the Sager support guy said, "It could be a charging circuit issue (we have seen other laptops with this problem), but let's start by swapping the battery first as that is easier to try first". I interpreted that to mean that if the battery failed again, then I was on record as having a problem and they would take care of me. If I had known that it was just a slime way to get me past the 1 year warrenty so they could dump me, I would have insisted on sending in the laptop and having them check/replace the charging circuit. I suspect they didn't want to do that first because it was a lot more work on their part and if bad, they would have had to have replaced the motherboard of the laptop.
My issue was that when the battery failed the second time, and I talked with THE SAME SUPPORT GUY, and describe our original interaction, his response was basically "Tough, you're past the 1 year warrenty. You will be charged for a new battery and any charging circuit repair work. Bye."Barton
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10-11-2011, 04:37 PM #3
Barton:
too bad computer vendors aren't subject to the car lemon laws - or are they ???
I had a car dealer try that trick with me and when I pointed out that the problem was originally reported during warranty they backed down and did the work
maybe you need to write a "firm" letter to Sager and then contact the attorney general in their state ???
I have a friend who has had the AG contact vendors and "read the riot act" to them and he has gotten satisfaction that way
If no joy, then report Sager on the Complaints.com website to warn others
LewLew Buttery
Castle Golden Design - "We make dreams visible"
Lockport, NY
716-434-5051
www.castlegoldendesign.com
lbuttery at castlegoldendesign.com
CHIEF X5 (started with v9.5)
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10-11-2011, 09:05 PM #4
Barton;
I don't know how old this issue is, but there is a law that says that at the discovery of [a] problem, that the warranty is extended from the time of discovery. I'm not sure of the case file, or even if for sure it extends to computers, but in construction related matters, it's used. My Sager is about 5 or 6 years old, and was top of the line with all of the bells and whistles. I can guarantee you, that for the 5 grand I paid for it, I would have spent 400 bucks on an attorney to send a letter to Sager and/or the distributor.
Sorry you had the trouble though, that's just not right.George VanDusen, CPBD, CKD, CID
Phoenix Construction
www.phoenixconstruction.com
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10-12-2011, 03:20 AM #5
As a follow-up I have had staff tell me one thing and then when I complain to management or the President of the company it gets resolved quickly.
LewLew Buttery
Castle Golden Design - "We make dreams visible"
Lockport, NY
716-434-5051
www.castlegoldendesign.com
lbuttery at castlegoldendesign.com
CHIEF X5 (started with v9.5)