Hardware Guide for X3

[Barton Brown]

Too bad your battery failed after the 1 year period. My brother has a sager, dont know the model though, and he had a charging circuit issue. Was covered within the 1 year and been taken care of.

My beef with Sager was the slime way they handled the issue/resolution. At the time of the initial problem, the Sager support guy said, "It could be a charging circuit issue (we have seen other laptops with this problem), but let's start by swapping the battery first as that is easier to try first". I interpreted that to mean that if the battery failed again, then I was on record as having a problem and they would take care of me. If I had known that it was just a slime way to get me past the 1 year warrenty so they could dump me, I would have insisted on sending in the laptop and having them check/replace the charging circuit. I suspect they didn't want to do that first because it was a lot more work on their part and if bad, they would have had to have replaced the motherboard of the laptop.

My issue was that when the battery failed the second time, and I talked with THE SAME SUPPORT GUY, and describe our original interaction, his response was basically "Tough, you're past the 1 year warrenty. You will be charged for a new battery and any charging circuit repair work. Bye."