X6 Not Working

[Jsanta12]

I downloaded and installed the new X6, but as soon as I try to open any of the fixtures in the plan it locks up. The hourglass just spins forever, and the program is locked up until I restart ?
Has anyone had this issue ? I have uninstalled and reinstalled and still have the same issue. If anyone has any ideas, the help would be much appreciated.

[Alaskan Son]

By "any of the fixtures" do you really mean any of the fixtures or are they 3rd party symbols be any chance??

May be a video card issue, may be a video card driver issue, may be a symbol issue and may be something else. More information would be helpful.

[David J. Potter]

Have you installed the latest update patch, recently released?

DJP

[lbuttery]

you will probably need to contact tech support

Lew

[William H Lynch]

After I first installed X6, I opened a plan and had the same problem, no lockup but a long delay in opening some fixtures. Once all the libraries were installed and updated I haven't had any problems. Depending on your internet connection, it can take awhile...