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Thread: X6 Not Working
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02-19-2014, 06:51 PM #1
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X6 Not Working
I downloaded and installed the new X6, but as soon as I try to open any of the fixtures in the plan it locks up. The hourglass just spins forever, and the program is locked up until I restart ?
Has anyone had this issue ? I have uninstalled and reinstalled and still have the same issue. If anyone has any ideas, the help would be much appreciated.
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02-19-2014, 07:18 PM #2
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By "any of the fixtures" do you really mean any of the fixtures or are they 3rd party symbols be any chance??
May be a video card issue, may be a video card driver issue, may be a symbol issue and may be something else. More information would be helpful.Michael
Chief Architect X3-X6
Windows 7
I5 Quad core 8 GB
NVIDEA Ge Force GT430
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02-19-2014, 07:19 PM #3
Have you installed the latest update patch, recently released?
DJP
David Jefferson Potter
Chief Architect ® Trainer, Beta Tester, Draftsman, Author of "Basic Manual Roof Editing" and Problem Solver
Win7 Ultimate x64 & XP Pro x32, 500 Gb Samsung SSD
AMD Phenom II X6 1090T, 8Gb DDR3 RAM, PNY 760 GTX
Chief 7-X6, Home Designer versions 7-2014
3101 Shoreline Drive #2118, Austin, Texas 78728-4446
Office Phone:512-518-3161
Main E mail: david@djpdesigns.net
Web Site:http://djpdesigns.net
My You Tube Channel
Help is just an e mail or call away!
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02-19-2014, 08:25 PM #4
you will probably need to contact tech support
LewLew Buttery
Castle Golden Design - "We make dreams visible"
Lockport, NY
716-434-5051
www.castlegoldendesign.com
lbuttery at castlegoldendesign.com
CHIEF X5 (started with v9.5)
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02-20-2014, 06:24 AM #5
After I first installed X6, I opened a plan and had the same problem, no lockup but a long delay in opening some fixtures. Once all the libraries were installed and updated I haven't had any problems. Depending on your internet connection, it can take awhile...
Bill Lynch
CA X6 Beta
Gateway LX6200-01
Windows 7
AMD Phenom X4 9500 quad core
8 GB DDR2
PNY 9800GT 1024MB nvidia video card
750 GB HD SATA-300