X6 BUGS... List Them Here...

[amddrafting]

I unchecked that and it helped, thanks for the suggestion. BUT........ The hatching stays put now but it still lags to zoom. Hopefully I can get some decent answers from Tech Support.

[amddrafting]

Okay, I just figured it out... it's the cabinets.

I turned them all off and I can zoom in and out just fine now. This will not be good if that is how I'm going to have to work from now on. I kind of need cabinets in the plan to work on my projects.

[victor rasilla]

I'm not having any zooming or panning issues

[MarkMc]

I'm having lag with "help" also-59.6 seconds

[gteacher]

I'm having lag with "help" also-59.6 seconds

Me too

Only on initial opening of Help. I have taken to always opening it on start and leaving it open in the taskbar.

This happened with the final release. Hope they fix it.

[dshall]

Opening Help:

On the MAC, 1.3 sec,
On the PC, 8 seconds, tested again and it was 1.0 sec.

[perryh]

Could be a 3d molding attached to the cabinets, those can really slow things down. Now you can adjust those to generate faster.

[Dan Park]

The first time help is loaded we register the help files to make sure they are updated. This takes a bit longer, but normally is about a second.

The second time we launch during a chief session it should be faster if the registration is causing the problem.

For those seeing the problem does help launch slowly every time you use it or just the first time?

The thing is we have not changed how help works much since the first beta so we think the problem may be due to user settings. For those who are having the problem try the following:
1) Close Chief and Open %appdata%

2) Move up a directory then open the "Local" directory

3) Find a folder called "chiefarchitect" all lower case

4) Rename the folder.

5) Open Chief and see if that makes a difference.



It also may be a matter of cleaning up your hard drive. Try running disk cleanup and removing temporary files and see if that helps.


Contact technical support if you see this issue so we can troubleshoot the problem.

[Joe Carrick]

Here's what I found.

By excluding/excepting QuickTime and Chief Architect Folders from my AntiVirus program and from Windows Firewall - everything is almost instantaneous.

Chief loads much faster - 1-2 seconds vs 10 seconds
Plans and Layouts load much faster - 1-10 seconds depending on the Plan size
Help Loads much faster - 1-2 seconds vs 50 seconds+/-

I believe that Help uses QuickTime but maybe that's not the case. IAE, excluding those folders from my Anti-Virus and Windows Firewall - there's a drastic decrease in the amount of time that it takes to Load.

[Dan Park]

Help does not use QuickTime that I am aware of. I wonder if it's related to file types associated with QuickTime?

It makes a lot of sense that the anti-virus program would be scanning the help executable and files it reads and creates.

Possibly a very restrictive firewall setting might cause a problem since we are communicating between two programs.

[Joe Carrick]

Dan,

The only reason that I thought it might be QuickTime was due to the fact that Help shows up in the Task Manager as qthelp and I thought that the "qt" indicated QuickTime.

I haven't tried removing that exception from my AntiVirus. Maybe it's just the Chief Folders that need to be exceptions.

BTW, I'm using ESET NOD32 Antivirus on the system that I just checked. I will try it with McAfee when I get home this afternoon.

[MarkMc]

renamed to chiefarchitect2- new folder appears after launching cheif- allowed in firewall (quick time is not on my machine), cleared 19 temp files, 3 remain in appdata subfolders, 2 in windows temp-launched help same, closed help, relaunch help- 49.4 seconds. No anti virus running in background.
Will get to tech when I can- already have another more pressing issue in with them that is killing one job.

[Joe Carrick]

I removed QuickTime from my AntiVirus Exceptions and Help still loads fast.

I excepted the following Folders:

C:\Program Files\Chief Architect\Chief Architect Premier X6 (64 bit\*.*
D:\ProgramData\*.*

Note the second folder is the actual location of my Project Data Files.

[Dan Park]

Dan,

The only reason that I thought it might be QuickTime was due to the fact that Help shows up in the Task Manager as qthelp and I thought that the "qt" indicated QuickTime.

I haven't tried removing that exception from my AntiVirus. Maybe it's just the Chief Folders that need to be exceptions.

BTW, I'm using ESET NOD32 Antivirus on the system that I just checked. I will try it with McAfee when I get home this afternoon.

Ahhh... I see. QT is the name of the framework we use for much of our cross platform functionality. Rather than roll our own help system for this release we decided to use QT help which provides some very good functionality quite similar to HTML help. The application we use is called assistant and is located in the "..\Manual\bin" folder of the "Chief Architect Install". It's a general help viewer that is sometimes used by other applications as well.

[MarkMc]

Nope-
did notice that I have D:\ProgramData\Chief Architect Interiors x5 but no x6- I also have C:\ProgramData- Chief Architect, ...Interiors x5, ...interiors x6, and viewer x5..
Originally machine was set with os and program files on C: and data including documents and settings on D:
Everything has been a default install so I don't know why there is a difference in what is in the D:\ProgramData folder.