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Thread: "Help" menu shuts X5 down
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05-29-2013, 10:38 AM #1
"Help" menu shuts X5 down
I am having problems with trying to open the help menu from a plan in X5. When I click on the ? I get a window that says "Chief X5 has stopped working" and the whole program shuts down. Anyone else seeing this or have a solution? Thanks
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 10:51 AM #2
Press "F1"
William Page Architects A.I.A.
pagearch@whidbeyisland.com
HP Pavilion dv6 Notebook
Intel i7 CPU Q720@1.60 boost to 2.80 GHZ
4.00 GB
Graphics card 1GB Nvidia Geforce
27" HDMI monitor
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05-29-2013, 10:55 AM #3
Thanks William, the F1 hot key does the same thing, menu starts to open and shuts down the whole program.
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 10:57 AM #4
Call tech support.
William Page Architects A.I.A.
pagearch@whidbeyisland.com
HP Pavilion dv6 Notebook
Intel i7 CPU Q720@1.60 boost to 2.80 GHZ
4.00 GB
Graphics card 1GB Nvidia Geforce
27" HDMI monitor
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05-29-2013, 10:59 AM #5
Thanks, just thought I'd check on here first to see if anyone else has had this problem
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 11:01 AM #6
Can you access by clicking on "Help" at the top.
William Page Architects A.I.A.
pagearch@whidbeyisland.com
HP Pavilion dv6 Notebook
Intel i7 CPU Q720@1.60 boost to 2.80 GHZ
4.00 GB
Graphics card 1GB Nvidia Geforce
27" HDMI monitor
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05-29-2013, 11:07 AM #7
Good thought but triggers the same thing. Looks like it is tech support.
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 11:37 AM #8
Doesn't the Help just display in Internet Explorer? Maybe you've got a popup blocker stopping it?
Chief Architect Premier X5
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05-29-2013, 11:40 AM #9
No internet explorer, usually when I click the big ? at the top I get a window within Chief that accesses the user manual with an index. This window opening is causing the program to stop working and shut itself down. Happens in any plan I open, so not plan specific.
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 12:14 PM #10Chief Architect Premier X5
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05-29-2013, 12:23 PM #11
No, I may not understand what you mean but I don't think it is opening in Explorer. I have attached a screen shot of what happens when I try to pull up the help index by all the methods mentioned above.
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 12:27 PM #12
Help Menu Problem.zipSorry, having a hard time with the attachment. Here it is.
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 12:27 PM #13
I was pretty sure it was Internet Explorer, but I checked the Task Manager when clicking on the ? or Help> Contents & Index, and it looks like the application it launches is called "Microsoft® HTML Help Executable" so my money is still on a pop-up blocker.
What did the company's Support folks have to say?Chief Architect Premier X5
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05-29-2013, 12:31 PM #14
It isn't causing me any problems right now so I haven't checked with tech support yet. I'll try to find some time to do that tomorrow.
Stephen Stuart
Design/Sales
Blackdog Builders, Inc.
Salem, N.H.
sstuart@blackdogbuilders.com
V10.08, X1, X2 current, X3.3.2.20, X4 current, X5 current
"We wouldn't worry so much about what people think of us if we realized how little they do." credited to Oscar Wilde
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05-29-2013, 12:35 PM #15
Takes less time to shoot them a ticket online than you've already spent on this thread.
Chief Architect Premier X5