Chief Architect has encountered problems and needs to close...???

[jeffmoe86]

I am running 9.5 on windows XP. C.A. will not open but gives me the error message "Chief Architect has encountered a problem and needs to close". I am in the middle of a project and cannot access my work.

Help!

[lbuttery]

Jeff:

have you re-booted the PC ???

does it happen for any plan ???

if no joy, then you may need to consider re-installing Chief

if it is just the one plan you may need to revert to a backup of that plan

if no joy, you could try CA's tech support on Monday but there would be a fee
and with such an old version - they may not be able to assist much ???

Lew

[jeffmoe86]

Lew, thanks for the response. I can't open the program at all... reboot? sorry, limited knowledge of computers.

[lbuttery]

Jeff:

reboot means to turn off the PC and than after 15 - 30 seconds turn it back on

then start Chief again and maybe the issue will be gone

maybe not ???

try opening chief by using another plan to see if the issue is there

if no joy, then you may need to re-install Chief ???

Lew

[jeffmoe86]

OK, I removed CA from my computer and reinstalled. I can now open the program and open my saved plans, however, after installing, I am now missing premium content and cannot find the original cds. "Out of the fire and into the frying pan"

[lbuttery]

Jeff:

its always best to make backups before doing re-installs

I should have mentioned that - sorry ....

Lew

[jeffmoe86]

No worries, Lew. I was able to find the cds and clean my office at the same time. Everything seems to be fine. thanks for your help.

[lbuttery]

great, glad to hear all is well

Lew