What is this in X5 ??

[Kjell]

Hey all :-)
Kjell from Norway..so excuse my bad english ...
Problem with X5........need help....
I have used Pc for 35-40 years ( yes with the green screen and the blinking c:\ ho "ask" you what todo
I build all my pc from scratch......so i have never trouble and if there is i can handle it but now i'm stuck with X5 !!! It works fine..from release day to 02-09-2012....no trouble at all...but my pc shoot down and X5 hangs in upstart screen......( before " welcome to Chief Architect " screen...then it hang......X4 work excellent...no problem at all !!
Here is the X4 " Message log in "\Users\Kjell\AppData\Roaming\Chief Architect Premier X4" ...9/7/2012 11:49:57 AM Bootstrap

9/7/2012 11:49:58 AM Registration is good
9/7/2012 11:49:58 AM Checking paths
9/7/2012 11:49:58 AM Initializing Spell Checker
9/7/2012 11:49:58 AM Initializing materials manager
9/7/2012 11:49:58 AM Initializing help
9/7/2012 11:49:58 AM Initializing recent files
9/7/2012 11:49:58 AM Loading unit conversions
9/7/2012 11:49:58 AM Loading paper sizes
9/7/2012 11:49:58 AM Creating main MDI window
9/7/2012 11:49:58 AM Initializing ManufacturerManager
9/7/2012 11:49:58 AM Initializing library browser
9/7/2012 11:49:58 AM Setting up menus
9/7/2012 11:49:58 AM Initializing toolbars
9/7/2012 11:49:59 AM Initializing commands
9/7/2012 11:49:59 AM Building windows
9/7/2012 11:49:59 AM -> main window
9/7/2012 11:49:59 AM -> library browser window
9/7/2012 11:49:59 AM -> accelerator table for main window
9/7/2012 11:49:59 AM Prompt to Download Core Content
9/7/2012 11:49:59 AM Registering file extensions
9/7/2012 11:50:02 AM Checking OpenGL drivers
9/7/2012 11:50:02 AM Setup threading state
9/7/2012 11:50:02 AM Done initializing application
9/7/2012 11:50:02 AM Diagnostic Info
9/7/2012 11:50:02 AM Product : Chief Architect Premier X4
9/7/2012 11:50:02 AM Build Number: Build: 14.3.2.2x64
9/7/2012 11:50:02 AM Windows Version: 7
9/7/2012 11:50:02 AM Service Pack: 1 0
9/7/2012 11:50:02 AM OpenGL Vendor: NVIDIA Corporation
9/7/2012 11:50:02 AM OpenGL Renderer: GeForce GTX 690/PCIe/SSE2
9/7/2012 11:50:02 AM OpenGL Version: 4.2.0
9/7/2012 11:50:02 AM OpenGL Acceleration: Installed Client Driver
9/7/2012 11:50:02 AM EXE path C:\Program Files\Chief Architect\Chief Architect Premier X4 (64 bit)\Chief Architect Premier X4.exe
9/7/2012 11:50:02 AM Settings Folder: C:\Users\Kjell\Documents\Chief Architect Premier X4 Data\
9/7/2012 11:50:02 AM My Documents Folder: C:\Users\Kjell\Documents
9/7/2012 11:50:02 AM Library Folder: C:\Users\Kjell\Documents\Chief Architect Premier X4 Data\Libraries\
9/7/2012 11:50:02 AM Library Database Folder: C:\Users\Kjell\Documents\Chief Architect Premier X4 Data\Database Libraries\
9/7/2012 11:50:02 AM Texture Folder: C:\Users\Kjell\Documents\Chief Architect Premier X4 Data\Textures\
9/7/2012 11:50:02 AM Image Folder: C:\Users\Kjell\Documents\Chief Architect Premier X4 Data\Images\
9/7/2012 11:50:02 AM Toolbar Folder: C:\Users\Kjell\Documents\Chief Architect Premier X4 Data\Toolbars\
9/7/2012 11:50:02 AM Temp Folder: C:\tmp\


Here is the X5 Message file :
9/8/2012 6:15:36 PM
Build: 15.0.3.37x64
9/8/2012 6:15:36 PM
9/8/2012 6:15:46 PM Registration is good
9/8/2012 6:15:46 PM Checking paths
9/8/2012 6:15:46 PM Initializing Spell Checker
9/8/2012 6:15:46 PM Initializing materials manager
9/8/2012 6:15:46 PM Initializing recent files
9/8/2012 6:15:46 PM Loading unit conversions
9/8/2012 6:15:46 PM Loading paper sizes
9/8/2012 6:15:46 PM Creating main MDI window
9/8/2012 6:15:46 PM Initializing ManufacturerManager
9/8/2012 6:15:46 PM Initializing library browser
9/8/2012 6:16:14 PM Setting up menus
9/8/2012 6:16:14 PM Initializing toolbars

And then it hang......and it stop at " Initializing commands"

any help here......any others have this problem ??

I have uninstall / reinstall X5 many times but now way it will work
I'm using X4 now....no prob at all.......
excuse my bad english......

[Dave Pitman]

Technical support is your friend. Give them a call on Monday.

[Doug Park]

From the message log it appears to be hanging while initializing the toolbars.

I assume you are installing the same as X4 with everything on the C Drive.

Chief stores some files under "C:\Users\<username>\Documents\Chief Architect Premier X5 Data\"

These will not get replaced with a reinstall because they are files that might have been modified by you. We don't want to delete any of your data on a reinstall.

The first thing I would do is rename the folder "C:\Users\Kjell\Documents\Chief Architect Premier X5 Data\Toolbars\" to "C:\Users\Kjell\Documents\Chief Architect Premier X5 Data\ToolbarsBad\"

Then try launching Chief.

If that fails the next step would be to rename the folder "C:\Users\Kjell\Documents\Chief Architect Premier X5 Data\" to "C:\Users\Kjell\Documents\Chief Architect Premier X5 Data Bad\" and try again.

I am curious as to the actual cause of the problem. If it turns out to be the toolbar files causing the issue we would like to get ahold of them to see if we can reproduce the problem. If you could e-mail them to our support team that would be great.

In any case this sound's like something our support team is best suited to deal with.

[Kjell]

Doug ....that was the trick.. renaming the toolbar folder in "C:\Users\Kjell\Documents\Chief Architect Premier X5 Data Bad\"
Now it works fine ........CA added a new toolbar folder
I don't now whats cause the problem...but can be a hard shuttdown when CA was open on screen...and to many "open files " that win7 messes up when i start up the pc ??

[Doug Park]

Excellent!

If you could zip up the old folder and e-mail it to our support team it would be useful for us. We would like to make sure we understand what caused the problem and see if we can put code in to recover from the issue.

[Kjell]

You mean the bad Toolbar folder ?

[Doug Park]

Yes. We would like to see if we can reproduce your problem in house so we can correct the issue.

[Kjell]

Done :-).....