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Thread: Please help

  1. #1
    Join Date
    Jan 2012
    Posts
    3

    Please help

    I have X1 version. Somehow I cannot work in elevation or 3D mode. The image is distorted and jumps back into plan view. Please help if you know the answer Thank you

  2. #2
    Join Date
    Aug 1999
    Location
    Sydney Australia
    Posts
    4,044
    If you have a registered copy you should contact tech support.
    Glenn

    Chief X5
    www.glennwoodward.com.au

    Windows 7 - Home Premium
    Intel i7-920
    Gigabyte GA-EX58-UD3R
    6 Gb DDR3 1600MHz
    EVGA GTX285 1GbDDR3
    1TB Sata HD

  3. #3
    Join Date
    Aug 1999
    Location
    Austin, Texas, USA
    Posts
    6,117
    What Glen suggests is fine as far as it goes but Tech Support for X1 costs $$$.

    It sounds to me like you have X1 installed within Windows 7, my X1 acts in a similar manner on my PC that usess Windows 7 Ultimate.

    It runs better on my Windows XP x 32 partition I have set up to run Versions 9, and 10 as well.

    Without knowing anything about your PC or its operating system, all any of us can do is to guess.

    What sort of PC and OS do you have?

    DJP

    David Jefferson Potter

    Chief Architect ® Trainer, Beta Tester, Draftsman, Author of "Basic Manual Roof Editing" and Problem Solver
    Win7 Ultimate x64 & XP Pro x32, 500 Gb Samsung SSD
    AMD Phenom II X6 1090T, 8Gb DDR3 RAM, PNY 760 GTX

    Chief 7-X6, Home Designer versions 7-2014
    3101 Shoreline Drive #2118, Austin, Texas 78728-4446
    Office Phone:512-518-3161
    Main E mail: david@djpdesigns.net
    Web Site:http://djpdesigns.net
    My You Tube Channel
    Help is just an e mail or call away!

  4. #4
    Join Date
    Jan 2012
    Posts
    3
    Thank you for your reply! I have Dell laptop studio 1558, 4.00 GB, 64 BIT OS, windows 7 professional.

  5. #5
    Join Date
    Apr 2004
    Location
    LOCKPORT NY
    Posts
    18,655
    try running Win7 in Vista mode

    Lew
    Lew Buttery
    Castle Golden Design - "We make dreams visible"

    Lockport, NY
    716-434-5051
    www.castlegoldendesign.com
    lbuttery at castlegoldendesign.com

    CHIEF X5 (started with v9.5)

  6. #6
    Join Date
    Jan 2012
    Posts
    3
    Thanks! You saved my day!

 

 

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