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Thread: Priinting image is all black
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07-04-2010, 12:41 AM #1Registered User Promoted
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Priinting image is all black
Hi, I'm a real newbie, struggling with most stuff, but happpily making progress.
I cannot print images at all without black areas where the images should be. It is the same with Canon MP 850 fairly new inkjet as with an older HP 1220 C 13x19 printer (also Inkjet).
My computer is Toshiba Vista 32 bit, processor Dual Core T5500, 1.66 GHz.
Using Chief X2 - for about 3 weeks.
Finally upgraded from Chief 8 - never had any issues with printing any graphics - ever.
I can easily print plans in line, color and B+W, 11x17 and other sizes - just no images.
The search at Chiefarchitect.com or the forum here yielded little and no actual help.
Surely would like to print images.
Any ideas?
Thank you very much,
larrynordlewis
Larry Lewis
Nordman, Idaho
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07-04-2010, 03:48 AM #2
Larry:
there are many threads about this on this forum
it is usually a video card issue ?
does your video card have ram ? how much ?
have you updated the drivers ?
you may need to contact tech support on Tuesday
LewLew Buttery
Castle Golden Design - "We make dreams visible"
Lockport, NY
716-434-5051
www.castlegoldendesign.com
lbuttery at castlegoldendesign.com
CHIEF X5 (started with v9.5)
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07-04-2010, 02:46 PM #3
Larry,
Is it the entire image or just one part of the image always in the same place?
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07-12-2010, 12:14 PM #4
The issue is the [IBM] Intel Video card. It happens with X2 and Win7 all the time too. I have to change the way X2 starts up and use 'standard color scheme' or something like that. Lew is right, Chieftalk has the steps listed on one of these threads.
Last edited by ktkcad; 07-28-2010 at 05:09 PM. Reason: brand name correction
Karl Koning, Registered Architect - WA, CPBD
Koning Designs
AIBD-WA V.P.; Membership Chair
X5-4/WIN7-64
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07-12-2010, 12:29 PM #5Special Projects Director
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- May 2003
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- 3,113
This is a known issue with Intel graphics on Vista and Win 7. They fixed the problem in June and have updated their graphics driver.
Dan Park,
Special Projects Director,
Chief Architect
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07-28-2010, 05:12 PM #6
Good catch Dan. I did mean Intel, my bad and I corrected it for future searches.
By the way. My laptop has 'the latest' per Windows...it is a 9/23/2009 "mobile 945 express chip set driver" and still has all these problems. Do you think Intel will update their mobile chip set drivers soon?
ThanksKarl Koning, Registered Architect - WA, CPBD
Koning Designs
AIBD-WA V.P.; Membership Chair
X5-4/WIN7-64
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07-29-2010, 09:12 AM #7Special Projects Director
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- May 2003
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Intel fixed the issue in June 2010. But they don't support all their hardware with the new driver. The only other solution is to disable visual themes and desktop composition on the compatibility tab for the program.
It's unfortunate that they don't really support their graphics systems very well. This is the main reason we will continue not supporting or recommending intel graphics.Dan Park,
Special Projects Director,
Chief Architect
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06-10-2013, 07:25 AM #8Registered User Promoted
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Larry, I am having this same problem I have a Toshiba also. did you ever figure out how to fix it?
thanks,
amy
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06-10-2013, 09:46 AM #9
Amy:
this is an old thread
it is probably your video card
contact CA's tech support for assistance
LewLew Buttery
Castle Golden Design - "We make dreams visible"
Lockport, NY
716-434-5051
www.castlegoldendesign.com
lbuttery at castlegoldendesign.com
CHIEF X5 (started with v9.5)
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06-10-2013, 04:29 PM #10
Try to turn off hardware edge smoothing in the preferences, render dbx. Sometimes that works for some.
Perry
P.H. DESIGNS L.L.C.
Eastvale Calif.
Alienware, liquid cooled
Ver 10-"X6 x64 SSA
WIN 8.1 PRO 64 bit
Nvidia GTX780 3GB.
i7 920 2.67-- 12 GB Ram
40" led monitor