How to get good answers when you ask questions

[Dan Park]

Asking the right question is key to getting the right answer. Use this guide as a starting point.

1. Always post the version of the software you are using. Put it in your signature if you don't like typing it everytime.
2. A good question will have a detailed but concise explanation of the exact problem, if appropriate an attached image or plan file showing the problem.
3. Ask one specific question rather than a list. It's more likely that you will get an answer to a single question. Create other posts for questions that are unrelated.
4. If you are getting a specific message from the program post the exact wording. Attaching a screen shot also helps.
5. Some problems tend to be a result of the hardware you are using. If it appears to be a hardware type of problem it's good to post your operating system, video card, and cpu speed of the system.
6. Issues can sometimes be specific to a plan. If you know it works in one plan and not another, let us know and post a copy of the problem plan.
7. If you don't get an answer right away read your post and add more information. Questions that go unanswered typically don't have enough detail. Adding detail will keep your question at the top of the list.

If all else fails, you can also visit the tech support area of our web site: http://www.chiefarchitect.com/support/

Please do not use this forum to try and report bugs to us. Although we have moderators that monitor this forum who occasionally will answer questions, they do not look for reports of bugs. You should always contact our Technical Support department directly if you think that you have found a bug in one of our products.