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  1. #1
    Join Date
    May 2003
    Posts
    3,113

    How to get good answers when you ask questions

    Asking the right question is key to getting the right answer. Use this guide as a starting point.

    1. Always post the version of the software you are using. Put it in your signature if you don't like typing it everytime.
    2. A good question will have a detailed but concise explanation of the exact problem, if appropriate an attached image or plan file showing the problem.
    3. Ask one specific question rather than a list. It's more likely that you will get an answer to a single question. Create other posts for questions that are unrelated.
    4. If you are getting a specific message from the program post the exact wording. Attaching a screen shot also helps.
    5. Some problems tend to be a result of the hardware you are using. If it appears to be a hardware type of problem it's good to post your operating system, video card, and cpu speed of the system.
    6. Issues can sometimes be specific to a plan. If you know it works in one plan and not another, let us know and post a copy of the problem plan.
    7. If you don't get an answer right away read your post and add more information. Questions that go unanswered typically don't have enough detail. Adding detail will keep your question at the top of the list.


    If all else fails, you can also visit the tech support area of our web site: http://www.chiefarchitect.com/support/

    Please do not use this forum to try and report bugs to us. Although we have moderators that monitor this forum who occasionally will answer questions, they do not look for reports of bugs. You should always contact our Technical Support department directly if you think that you have found a bug in one of our products.
    Dan Park,
    Special Projects Director,
    Chief Architect

  2. #2
    Join Date
    Nov 2004
    Location
    Medicine Hat, Alberta, Canada
    Posts
    1,290
    And maybe mention that you have done a search (you have haven't you?) so you don't get the answer "try a search".
    Rob Fisher
    X3, Win XP
    Composite Hockey Stick
    Former Oilers and Flames fan

  3. #3
    Join Date
    Nov 2001
    Location
    Bay Area, CA
    Posts
    2,112
    Also, how about adding an appropriate title to the thread? "Need help..." or "X2" isn't very compelling.
    Richard
    ---------------
    Richard Morrison
    Architect-Interior Designer
    X6 Premier, Win8 64
    http://www.richardmorrison.com

  4. #4
    Join Date
    May 2003
    Posts
    3,113
    Thanks for the added comments.

    Also remember the forum is for users to find answers.

    Searching helps but not everyone is good at formulating good searches so if you don't find, it post, someone should be able to get you an answer.

    The point of this sticky isn't to prevent people from posting but to allow you to post effective questions that allow you get answers quickly on the first try.
    Dan Park,
    Special Projects Director,
    Chief Architect

  5. #5
    Join Date
    Jul 2004
    Location
    Portsmouth, NH; boston area
    Posts
    10,647
    Other things I find helpful in a request:

    - your skill level - are you new or an old hand that's suddenly stumped.

    - your time need - we've all needed help when we're under deadline, maybe could figure it out if we had time... those "where's the ____ setting" questions for instance. If I have time to answer questions and I see one of these, I try extra hard to be clear. Sometimes you teach a man to fish, and sometimes you just feed him!

    - don't forget to tell us your name (first or even made up if you're bashful) and to come back and tell us how it worked out, maybe even say thanks...
    Wendy Lee Welton
    Lic: NH, ME, NY, MA, NCARB

    603-431-9559

    www.artformarchitecture.com
    www.artformhomeplans.com

    I wrote code in 1984 to make my Sinclair 100 - so I used to be a programmer! So I can say with authority how easy it is to program Chief features! ;-)

 

 

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