Library causing freeze?

[05uurx]

I've attached a file that i'm currently working on...

Everything has been fine on this drawing until just now, i try to open the material browser and chief freezes...i've tried going in a number of ways:

-double clicking the roof tool to change my roof surface
-going in through default settings to change roof material
-opening each roofplane individually to change materials

it freezes everytime i try to open the materials browser...
If anyone can verify that this is or is not happening, i can determine if it is the file itself, or CA, or my computer. I will then contact Tech Support for assistance...

Thanks

[05uurx]

Oh...i just tried it on another computer and it works fine...

i wonder why this comes up all of the sudden, i've never seen it before...

[louis]

Matthew,

I have seen this. I had the program freeze when applying moldings. I contacted tech support and they had no idea and then it magically corrected itself.

X-1 has magical powers!

[Debbie M]

Matthew,

Do you by chance have dual monitors? If so, it's an easy fix. I will be out tomorrow so any tech can help, give us a call.

[louis]

Debbie,

The tech guy I was talking to did not even ask the question. So maybe he does not know the fix you are referring to.

...and I have had the library freeze with dual monitors and not dual monitors.

[05uurx]

Debbie,

10-4 on the dual monitors, things are working ok for now, just updated from 11.5.3 to 11.5.4 so not sure if this will help or not...

I havent had the problem again since yesterday.

[Debbie M]

Just be sure with dual monitors, if you pull the library browser off onto the second monitor to give yourself more editing area that you pull it back over onto the first monitor before you close Chief. If not, you will "break" the reference to the library browser. Once this happens we will have to go in and delete a registry entry to make it come back. I suspect 11.5.4 refreshed the registry for you causing it to work again.

[louis]

Debbie,

I did not pull the library over and still have the library problems.

[Debbie M]

Hey Loius,

Pop over to the Support Center and open a ticket to me (put my attention on it). If you can get the library to error, grab a screen shot. List your computer specs for me too, what you were doing, CA version, etc. I will see if I can recreate.

Thanks
Deb

[louis]

Deb,

It does not produce an error, it just freezes.

I have to shut down Chief and I loose any work that has not been saved.